The UnAccountables | Crucial Accountability

Introducing the new Crucial Accountability Companion Course, a one-day follow on to Crucial Conversations Training. To learn more, visit http://www.vitalsmarts.com/unaccounta... Are you telling me that you're behind schedule again? And this time because all three of them missed their part of the deadline? You've just been let down. Stakes 2 are high and so are emotions. Yeah, I don't get it. Occasionally one of them falls behind. But all three . . . It's hard to figure. Your colleague responds with an ugly story. No it's not. They're just plain lazy. They're allergic to hard work. They don't care. But you resist the temptation. It's hard to know what took place. I need to go find out what happened. So, are you going to let them get away with it? Instead, you choose to stay focused on what you really want. I just want to solve the problem...Professionally and respectfully. You're going to lay into them, right? You begin by describing the problem, starting with the facts and ending with a question Morning. I just heard that you're two hours past the deadline and still aren't done. What happened? It's not my fault. You're not going to hang this on me. Noting the defensive response, you attempt to restore safety through a contrasting statement that establishes mutual purpose. I'm not interested in assigning 1blame here. I am interested in solving the problem in a way that works for all of us. You've just used several Crucial skills. Now let's see what happens. We're behind schedule, so sue us. It's not like our deadlines ever matter. Plus, I had way more important stuff to worry about than this project. Like I was ever going to get the platform redesigned--it's written in an artificial intelligence language that nobody understands. I'm totally stumped. Hey, you know it was, ah... Tough, and a then there was that... Thing. Even though you brought your best skills to the conversation, you weren't ready for a showdown with these three. Lighten Up. The deadline doesn't matter. It's impossibly complicated. You know how it goes. There was that... Thing. When facing these challenges, you need to know how to diagnose underlying causes, motivate the seemingly unmotivated, and help remove ability barriers, all while solving the problem and improving your relationship. Don't be caught unprepared. Take the next step in your crucial skills development. Contact your VitalSmarts representative and learn more about our latest training offering: the Crucial Accountability Companion Course: Strong Enough for the Toughest Hombres. A new breed of renegade is making a name on the corporate frontier. These unproductive workers don't know how to get the work done, don't want to work, or even worse, can't decide if they're one or the other. We call them The UNACCOUNTABLES. If you think you can outwit The UnAccountables, play QUIP DRAW, the game that pits your smarts against theirs, at http://www.vitalsmarts.com/unaccounta...