AT&T Sales Rep Sentenced After Selling Customer Data To Identity Thieves For Two Years

In November 2025, Jared Moreland — a five-year AT&T retail sales representative stationed at a Manhattan storefront location — was arrested and charged with multiple counts including Identity Theft in the First Degree, Unlawful Disclosure of Customer Proprietary Network Information, and Conspiracy after a joint investigation by the Manhattan District Attorney's Office and federal telecommunications fraud investigators revealed he had been systematically selling customers' mobile account credentials to a organized SIM-swap theft ring for nearly two years. Moreland leveraged his privileged employee access to AT&T's internal account management systems to locate high-value targets, extract account authentication data, and facilitate unauthorized SIM transfers that routed victims' phone numbers — and every two-factor authentication code attached to them — directly to devices controlled by the ring. The scheme impacted dozens of account holders across Manhattan and surrounding boroughs, resulting in more than $435,000 in documented financial losses across confirmed victims. Among those defrauded was a 67-year-old retired school administrator in the Bronx whose entire $31,000 savings account was drained overnight after her bank's authentication code was intercepted through a SIM swap Moreland had enabled the previous afternoon. - - Disclaimer: This video is a dramatization based on real events. Some visual content was created with artificial intelligence assistance. Some details have been fictionalized and all names have been changed to protect the privacy of those involved.