Support at Home Training for Case Managers | Chapter 8 Provider Manual Explained

Support at Home has changed community aged care more than any reform in recent years—and with those changes comes a very different role for case managers and care partners. In this in-depth training video, we unpack Chapter 8 of the Support at Home Provider Manual and explain how providers can deliver high-quality care management while meeting the expectations of the new program. This video covers: ✔ Care management responsibilities ✔ Pooled care management ✔ Monthly participant contact ✔ Care planning ✔ Service agreements ✔ Documentation requirements ✔ Budget management ✔ Interim funding ✔ Support plan reviews ✔ Restorative Care ✔ End of Life pathway ✔ Trauma-informed care ✔ Professional judgement Our aim is to explain these reforms in plain English so providers, staff, participants and families can better understand how the Support at Home program is intended to operate. As always, this video is educational in nature and should not be considered legal advice. Always refer to the latest Support at Home Provider Manual and official government guidance. #supportathome #agedcare #agedcareaustralia #provider #casemanagement #carepartner #homecare #carecoordination