From Young Life to 700 Caregivers| Will Cox, Avila Home Care

Will Cox spent 15 years in ministry with Young Life before stepping into the business world. When he did, he didn't start at the top. He started at the bottom of the org chart, getting feedback on his emails from a 23-year-old scheduler. Today he leads 700 caregivers serving hundreds of Maryland seniors and their families as CEO of Avila Home Care. But this conversation isn't really about home care. It's about a truth Will learned leading teenagers and now sees every day with seniors: your value has nothing to do with what you've accomplished. In this episode: Why a Young Life leader moving two doors down changed the trajectory of Will's life How his father came to faith, and the locked-door moment that connects Will to the work he does now The mentor who saw "executive leadership" on a resume that just said "Young Life staff" Why Avila is named after a saint, and what "Christ has no body now but yours" has to do with hiring caregivers How to build culture across 700 people with brutal industry turnover Why clear is kind, and how direct feedback is an act of love Ephesians 2:8-10 and the tension of working hard without trying to prove your worth The breath prayer Will says in his driveway before he walks in the door Leaders On Tap is brought to you by C12 Maryland, where Christian CEOs and business owners come together to build great businesses for a greater purpose. ABOUT THE GUEST Will Cox is the CEO of Avila Home Care, a private duty home care agency helping seniors age in place across Maryland. Avila's motto is "thriving in the home you love." CONNECT C12 Maryland: https://c12md.com Take The More Audit (a 7-question read on your leadership): https://themoreaudit.com Avila Home Care: https://avilahomecare.com SUBSCRIBE for more conversations with Christian leaders building for a greater purpose. CHAPTERS 00:00 Cold open [ : ] Growing up in Richmond and the night Young Life found him [ : ] Honoring his father, and his dad's late-life faith [ : ] What Young Life actually is and why it works [ : ] Leaving after 15 years [ : ] Danny O'Brien and starting at the bottom of the company [ : ] What a care coordinator does and the scale of Avala [ : ] Walking into a home as sacred work [ : ] The locked door: who his dad let in every time [ : ] Teenagers and seniors, value and dignity [ : ] Senior prom and "thriving in the home you love" [ : ] Building culture across 700 caregivers [ : ] Owning mistakes and "what can I do to make this right?" [ : ] Clear is kind: direct feedback as love [ : ] What's next, scaling, and the Enneagram 3 tension [ : ] Advice to young leaders: proactivity and humility [ : ] Ephesians 2:8-10 and working without proving [ : ] Spiritual disciplines that keep him rooted [ : ] The 20-year fruit he hopes to see [ : ] Audience Q&A: the breath prayer, parenting, and staying plugged in