Connected Podcast Episode 204: Developing Your Parts Business

Today on Connected, Greg catches up with Chris Ponte, parts director at Scranton Chevrolet. Chris won the Impact award in the 2025 Automotive Amplifiers Contest and will return as a judge for the 2026 contest. In every conversation with Chris, his commitment to improving operations at his store is clear.  Chris and Greg get into: -How Chris approaches parts as a business, not just a department. -His process for tracking lost sales, which nearly doubled their off-the-shelf fill rate. -Where he sees future opportunities in the parts department. If you’re looking for new ways to capture missed opportunities in your parts department, you should definitely give this one a listen!  And if you haven't already, be sure to enter the 2026 Automotive Amplifiers Contest. The deadline to submit is June 22! Every day, forward-thinking dealerships are solving real problems in creative ways, and sharing those ideas helps move the industry forward. reyrey.com/contest