Beyond the Bot: Agentic AI’s Evolving Role in Financial Services

Agentic AI is moving beyond simple chatbots to become an intelligent layer that can reason, act and deliver value across financial services. The global Agentic AI for financial services market is projected to surpass US$80 billion by 2034, showing how quickly this technology is transforming banks, fintechs and payment providers. In this session, we will discuss: • How agentic AI is transforming financial services through new capabilities, live deployments and early results • Homegrown e-wallet Boost’s AI journey from AI-based lending to the Boba chatbot and now agentic AI in financial services • The business impact of agentic AI on customer experience, lead generation and problem-solving for banks, fintechs and payment providers • The critical challenges of agentic AI adoption, from ensuring reliability and data privacy to building customer trust • Predictions for how agentic AI may evolve in 2025 and beyond Panelists: • Sheyantha Abeykoon, Group CEO, Boost • Taruni Ramamurthi, Head of FSI: Indonesia, Malaysia & Philippines, AWS • Melvin Ooi, CEO at Ryt Bank • Tat Lee, Chief Executive, WeLab Bank Moderator: • Vincent Fong, Chief Editor, Fintech News Network