the hidden cost of good service (from an ex-waitress)

Visit https://brilliant.org/AnswerInProgress/ to get started learning STEM for free, and the first 200 people will get 20% off their annual premium subscription. What is emotional labour? In this video, Melissa takes some research guidance from Dr. Arlie Hochschild, fights a twitter thread, and reads 1200 service reviews better understand the phenomenon. SUPPORT US ON PATREON   / answerinprogress   SUBSCRIBE TO OUR MONTHLY NEWSLETTER https://www.answerinprogress.com/news... SOCIAL MEDIA Sabrina Twitter:   / nerdyandquirky   Instagram:   / nerdyandquirky   Melissa Twitter:   / mehlizfern   Instagram:   / mehlizfern   Taha Twitter:   / khanstopme   Instagram:   / khanstopme   CREDITS Produced by Melissa Fernandes Video Editing by Joe Trickey Motion Design by Olivér Varga & Krisztina Varga Sound Design by Joe Trickey MUSIC Epidemic Sound. Get started today using our affiliate link. http://share.epidemicsound.com/answer... RECOMMENDED READING The Managed Heart by Arlie Russel Hochschild Bullshit Jobs by David Graeber TIMESTAMPS 00:00 pls stay I'm not actually like this 00:53 a server storytime 01:57 an email? for me? 02:26 What Is Emotional Labour 04:07 srry thats not emotional laboour, ur a bad friend 05:19 commercial break 07:22 a little data dive, who am i sabrina? 08:16 melissa makes bad printing decision 09:17 melissa reads ALOT of reviews 10:12 fine I'll learn to code 11:22 sorry for another cheesy ending ------------------------------------------------------------------------------------ Welcome to the joke under the fold! The waiter at our local indian restaurant asked if I wanted bread before the meal. "That's a naan starter" I told him. Leave a comment with the word BREAD to let me know you were here ;-)