Rebuilding Customer Support for the AI Era

In this episode of Founder Firesides, YC Managing Partner Harj Taggar talks to the founders of Pylon (W23), Marty, Advith, and Robert, who recently raised a $51M Series B. Pylon is an AI-native customer support platform built for B2B companies, replacing legacy tools like Zendesk with a modern system designed for Slack, Teams, and other shared channels. It helps support, success, and account teams manage customer conversations, structure data, and automate workflows — without losing the high-touch relationships B2B requires. https://usepylon.com/ Apply to Y Combinator: https://www.ycombinator.com/apply Work at a startup: https://www.ycombinator.com/jobs