The $40 Million Secret Hidden in Law Firm Admin Tasks

Is your law firm losing millions in hidden, non-billable attorney time? Discover how to uncover administrative bottlenecks, benchmark support workloads, and build a data-driven staffing model. In this 45-minute Coffee Break conversation, Rob Mattern, President of Mattern, and Bill Mech, Principal of ofPartner, share practical, real-world insights into how law firms can improve administrative efficiency and gain radical visibility into support workloads. Learn how to use direct employee data to quantify non-billable administrative time, accurately calculate true support costs, and implement operational changes, whether in-house or outsourced, without causing firm disruption. Ready to gain complete visibility into your firm's support workloads and optimize your administrative efficiency? Let’s talk. 📧 Reach out to the Mattern team directly: [email protected] 🌐 Visit us online to explore our benchmarking solutions: matternassoc.com 00:00 - Introduction and Setting the Stage 01:40 - The Flower Shop Lesson: 3 Keys to Admin Services 03:30 - The True Cost of Attorney Non-Billable Time 05:10 - The Math: How 1 Hour Reclaimed Reclaims $40 Million 06:45 - Why Step 3 (Implementation) is Where Most Firms Fail 08:00 - Why Operational Efficiency Matters Right Now 11:20 - Gathering Accurate Data: The Revelation Legal Method 16:15 - Tracking Costs, Hours, and Employee Profiles 19:50 - The Big Picture: Firm-Wide Compilation Metrics 24:50 - Delegating Creepy-Crap Tasks Away from Attorneys 29:50 - The San Francisco Cautionary Tale: Offshoring Pitfalls 34:25 - Overcoming Staff & Attorney Pushback 37:10 - Flawless Change Management & Implementation 40:45 - Wrap-Up & Live Q&A Closing