SOP Supaya Toko Bisa 100% Dikelola Karyawan

STORE SOP EXAMPLE: (CAN BE ADDED OR DELETED AS NEEDED) Shop Opening and Closing SOP Shop Operating Hours: …… to …… All employees on duty must clock in and out. The store's condition, work equipment (computers, cleanliness, lighting, facilities, etc.), and all employees on duty must be ready no later than 10 minutes before the store opens. All employees on duty must be ready to end their work 15 minutes before closing time. If there are customers still making transactions, they must be served according to the Customer Service SOP and must be notified when the store will be closing soon. Customer Service SOP Salespeople must approach customers, greet them, and ask them in a friendly manner. All employees are prohibited from shouting when communicating with customers or coworkers. The phrase used is: "Please, (Sir/Madam/Mrs/Miss/Sis/Sister/etc.) How may I help you?" If necessary, this can be replaced with a local language that has the same meaning and level of politeness. If a customer intends to select/compare several items, the salesperson will pick the item after first asking for details about the desired item (brand, size, color, etc.). The salesperson will provide the customer with two (maximum three) alternative product choices based on the details provided by the customer. The salesperson must ensure (and if necessary, inform) the customer that the product seal is not broken while selecting the item. The salesperson will hand the purchased product to the cashier for transaction processing. The salesperson/cashier will then hand over the paid product to the customer. SOP for Transactions and Finance (Cashier) The cashier is responsible for all transactions and financial activities of the store that occur during their working hours. The cashier must enter data for each product sold during the transaction and must match it with the actual product before handing it over to the customer. A receipt must be printed and given to the customer. The cashier on duty is prohibited from delegating their duties to other employees. Any errors, mistakes, or discrepancies in transactions and finances are the sole responsibility of the cashier on duty. When changing shifts, cashiers are required to hand over the cash in the appropriate condition to the next cashier. SOP for Employee Rules and Regulations Employee wages are calculated daily based on attendance and paid weekly/monthly on the following day/date. Employees who work less than the stipulated working hours (arriving late, leaving work without permission during work hours, or leaving early) will receive a warning, reprimand, or wage deductions. Employees are required to dress neatly, cleanly, and politely. They must wear their uniforms on certain days as scheduled. Employee attendance and break times are regulated according to the agreed-upon schedule. Every employee is required to comply with applicable work procedures (SOPs). Any violations will result in a warning, reprimand, or even a request to resign, if necessary. (YOU CAN MAKE YOUR OWN NEXT POINTS, ACCORDING TO YOUR INDIVIDUAL STORE'S NEEDS) SOP for Receiving Goods from Suppliers SOP for Store Expenses / Shopping SOP for Product Stock & Orders SOP for Product Display Etc., as needed. Also watch many other videos about marketing, micro-retail trade, shops, groceries, basic necessities, minimarkets, plastic stores, and other reviews. Only on @Mas Ariyo Channel. Hope this is helpful. Don't forget to subscribe 👍 Remember, friends, success isn't a miracle, but a long process. Good luck with the process and the struggle, friends. Start-up business Market price Price information Determining selling price MSMEs Grocery store Minimarket Finance Marketing Business capital Culinary Market snacks Likely five Capital Profit Cuan #grocery store #young entrepreneur #supermarket #groceries #wholesalers #micro grocery store #keep learning and growing #sales booster #taboos #taboos #customer #convenience store #pricing strategy #language #buyers #pricing #turnover #challenges of saving small change #challenges of saving #saving gold #saving small change