Bonus Episode 4: Redefining Client Trust with Warren and Mahoney

How can architects expand their role upstream in project decision-making, and what happens when live massing, area data, and cost metrics replace fragmented, slow feasibility workflows? In this episode of Practice Disrupted, host Evelyn Lee explores what it takes for architecture practices to show up earlier with clients, entering the room before the brief is fixed and the budget is locked. She is joined by Brad Sara, Principal and Digital Services Lead, and Anton Shaw, Senior Associate, BIM Manager, and Automation Lead at Warren and Mahoney (WAM), a 70-year-old practice named one of the 10 most innovative architecture firms in the world by Fast Company. Together, they discuss how WAM developed Quick Stack, a feasibility playbook enabled by Arcol that brings real-time cost, area, and zoning metrics directly into massing models. Brad and Anton unpack the traditional friction of early feasibility phases, where teams constantly cycle through disconnected tools like SketchUp or Rhino, Excel spreadsheets, and InDesign reports. This fragmented workflow creates version drift, manual data errors, and delayed answers during fast-paced client negotiations. By implementing Arcol within WAM’s "One Studio" approach, connecting 350 staff across offices in New Zealand and Australia, the firm enables live, single-environment updates. The moment a design or massing shape changes, the numbers update instantly for the entire team and client. The discussion dives into the business and relationship benefits of swimming upstream. Brad and Anton share how co-designing live with clients and cost consultants builds deep trust, eliminates the traditional "starving artist" dynamic, and enables WAM to generate fees for pre-concept feasibility work they previously couldn't capture. "Architects don't need to become developers. They don't need to become cost consultants or software companies. But we do need to become more fluent in the decisions our clients are making before that project becomes a project." - Brad Sara They also share practical advice on change management, explaining how targeted rollouts, solving real workflow pain points, and letting computers handle tedious tasks allow architects to focus on strategic judgment and design quality. Guests: Brad Sara is a Principal and Digital Services Lead at Warren and Mahoney. Over a two-decade career spanning New Zealand, Australia, the UAE, Asia, and the US, he has advocated for digital transformation and strategic client partnerships across all stages of project delivery. Anton Shaw is a Senior Associate, BIM Manager, and Automation Lead at Warren and Mahoney. With a background in technical delivery, he specializes in building internal systems, automation workflows, and digital tools that improve project efficiency and overall design quality. This episode is especially for you if: ✅You want to learn how Warren and Mahoney uses ArcOL and Quick Stack to unify massing models, area metrics, and cost data in one live environment. ✅You are interested in "swimming upstream" to engage clients earlier during site selection and pro forma testing before project briefs are locked. ✅You want to explore how live, collaborative feasibility sessions build deep client trust and unlock new revenue streams for early-stage design services. ✅You want practical change management strategies for introducing new technology into multi-office practices without causing friction or tool fatigue. ✅You want to eliminate manual data entry, version drift, and slow iteration loops between modeling software, spreadsheets, and design presentations. What have you done to take action lately? Share your reflections with us on social and join the conversation. 📍 Show Links: • Learn more about Warren and Mahoney (https://wam.studio/) • Learn more about Arcol (https://arcol.io/) 📍 Follow Practice Disrupted on Social: Instagram (  / practiceofarch  ) | LinkedIn (  / practiceofarchitecture  ) | Youtube (   / channel  ) Check out our past episodes (https://practiceofarchitecture.com/po...) Be a part of our community — join the conversation (https://practiceofarchitecture.com/co...)