The Future of Quality Engineering with Jagrit Gyawali

Summary In this episode, Stuart Day hosts Jagrit Gyawali for a conversation on the evolving role of quality engineering, leadership, and cultural change within tech organisations. Together, they explore the importance of soft skills, team dynamics, and fostering a shared sense of quality across teams. They also discuss the growing impact of AI on QA, practical ways to understand and measure quality within different organisational contexts, and how teams can embrace continuous improvement in an ever-changing technology landscape. Key Topics 1. The evolution from “testing” to quality engineering 2. Why soft skills are massively underrated in tech 3. Building quality as a shared team responsibility 4. Growing junior talent and creating opportunities 5. Leadership, influence, and cultural change 6. AI, automation, metrics, and measuring what really matters Chapters 00:00 Mental Health Awareness and its Importance 02:34 Introduction to Jagrit Gyawali and His Journey 05:16 Jagrit's Origin Story and Career Path 09:36 The Value of Practical Training in Quality Engineering 14:22 Evolution of Quality Engineering 20:20 The Holistic Approach to Quality Engineering 25:07 The Importance of Diverse Skills in QA 28:48 The Future of QA and Embracing Change 29:00 Diverse Backgrounds in Quality Assurance 32:36 The Importance of Soft Skills 36:51 Proactive Capability Building 39:31 Influencing Cultural Change in Leadership 44:20 Understanding Context and Empathy in Quality 49:54 Measuring Value and Quality in Teams 56:38 Understanding Test Coverage and Confidence 59:00 Feedback Loops and Quality Assurance 01:01:11 Technical Debt and Bug Clusters 01:04:05 The Role of AI in Software Development 01:10:04 Investing in People vs. Technology 01:12:21 The Future of QA in an AI-Driven World 01:23:14 Closing things out