What a Best-in-Class Independent Garage Actually Looks Like

In this episode of Your Garage, we visit Oldfellows Garage in Leominster to see how systems, space and process directly drive profit. From reception layout and workshop flow to parts management, diagnostics and staff training, everything here has been deliberately designed to reduce friction and improve efficiency. This is not about spending money for the sake of it. It is about making smarter decisions around layout, data and workflow so the business runs calmer, technicians work more effectively and capacity is unlocked without adding headcount. With many garages under pressure right now, this episode shows how looking at your business the same way you diagnose a vehicle can reveal inefficiencies that are hiding in plain sight. This episode is proudly sponsored by 1tec Auto Hub, find out more using the link below: https://www.1tec.co.uk/ Timestamps: 0:00 - Introductions 1:00 - First impressions and setting the standard 3:15 - Why perception is critical in a garage business 4:50 - Workshop layout and recent expansion 5:25 - Flooring markings and visual control 6:35 - Organisation, labelling and saving wasted time 8:00 - Supported by 1tec Auto Hub 8:30 - Consumables, stock control and repeatable systems 9:55 - Using data to improve diagnostics and decision making 11:45 - Linking office and workshop 12:45 - Parts process and reducing disruption 14:35 - Expanding space without adding staff 16:00 - Planning for commercial vehicles and EV work 18:00 - Waste management and compliance systems 20:05 - Staff space, training and retention 22:05 - Growth decisions and lessons learned 23:30 - Final thoughts on efficiency and process