We found a website you can’t leave

We tried to figure out why it’s so hard to delete a David’s Bridal account. 🌏 Upgrade your online protection with an all-in-one security app! Get an exclusive NordVPN deal + 4 months extra here ➼ https://nordvpn.com/tunnelvision. It’s risk free with NordVPN’s 30-day money-back guarantee! When my friend Kim tried to delete her David’s Bridal account, she ran into a strange problem. Online, the dress retailer didn’t have a way to delete an account. Phone calls with customer service were a dead end too. She reached out to see if I could figure out what might be going on. What followed was a months-long runaround that took me behind-the-scenes of personal information retention, data brokers, and exactly how much a dress company can know about you. Join Newpress, our community-driven hub for creator journalism: https://newpress.com/begin Hello and welcome! Tunnel Vision is an independent video news show that dives deep into mysteries from all corners of the internet. With a commitment to transparency, we pull back the curtain on the journalistic process, emphasizing the journey of discovery rather than simply presenting the final answer. Subscribe and turn on notifications 🔔 so you don't miss any videos:    / @christophe   Johnny Harris:    / @johnnyharris   Sam Ellis’s Search Party:    / @searchparty   Max Fisher's The Bigger Picture:    / @maxfisher   Original music for this video was composed by Tom Fox. About: Christophe Haubursin is a journalist and video creator. Before launching Tunnel Vision he worked at Vox.com for 8 years, where he made videos for Vox’s YouTube channel, hosted the show Glad You Asked, and produced on the Netflix series Explained. He lives in Brooklyn. Got story ideas or tips? Reach out to the team at: Twitter: / haubursin