Understanding Interested Parties' Needs and Expectations

Understanding the needs and expectations of your organization’s interested parties, is a requirement of ISO 9001:2015, but what does this mean? Who are your interested parties? How can an organization understand their needs and expectations? These are some of the questions organizations are asking themselves, as they work to transition to or implement ISO 9001:2015. This webinar will explain and demonstrate how an organization can simply identify their interested parties’, their needs and expectations. • Learn how to identify your organization's interested parties • Learn how to distinguish a need from an expectation • Learn simple methods to document needs and expectations of interested parties We look forward to helping your organization manage its risks and improve operations, through your management system. We invite you to visit our website at http://www.iso9001group.com