🔴The PDQ AI Support Bot, Vulnerability Chaos, and Tickets from Hell

This episode starts with a reminder to nominate a sysadmin for the 2026 Sysadmin Hall of Fame, including what nominators and inductees receive. Brig joins to walk through how PDQ uses AI in support with PDQ Pete, where AI helps answer common tickets quickly, and where humans still take over. The team also recaps a security webinar with Bogdan, including common hygiene gaps and a PowerShell Scanner example for finding open services across a network. The webcast wraps with Tickets from Hell, including a missing UPS, explorer.exe getting flagged as a virus, and a phishing story that somehow keeps getting worse. Timestamps: 0:00 - Intro 0:22 - Sysadmin Hall of Fame nominations 2:20 - Bringing AI into PDQ support 4:50 - How PDQ Pete handles common support tickets 7:28 - AI confidence levels and human handoff 10:46 - Common support questions AI can answer 12:06 - Using AI to reduce support toil 14:00 - Security webinar recap with Tara 16:07 - PowerShell Scanner network discovery example 18:32 - Finding unexpected open services 20:49 - Tickets from Hell 30:21 - Outro Nominate a Sysadmin for the Sysadmin Hall of Fame: https://www.pdq.com/system-administra... PDQ Links | Like and subscribe PDQ Connect free trial: https://www.pdq.com/trial/connect/ Can't get enough PDQ? Subscribe and enable notifications! • Join us on Discord!:   / discord   • Our blog: https://www.pdq.com/blog/ • The PowerShell Podcast: https://pdq.com/the-powershell-podcast • Reddit:   / pdq   • X: @admarsenal • Facebook:   / pdqlive   • LinkedIn:   / pdq.com   • Instagram: @pdqlife • TikTok: @pdqlife