English conversation practice | returning an item to a store

In this video, English language learners practice how to return an item to a store. The English conversation practice is between a customer who wants to return an item and a store clerk who completes the return. The video introduces the main vocabulary in English, and a typical conversation in English at the store. At the end of the video there are also practice activities to improve students understanding of the reasons for returning items and some of the reasons they cannot return an item. 01:28 Reasons to return items to a store in English 02:17 Returning an item to the store: English conversation practice 08:54 Reasons you cannot return items in the United States 10:27 English quiz