Finding RPA Process Opportunities | Lon Swain of Labcorp | Life Sciences | Driven 2021 Episode 3

Robotic Process Automation and Labcorp - Interview and lessons learned. Filmed during the BP3 Driven 2021 event featuring Labcorp’s Lon Swain. Here the insight from Lon as he discusses everything from how to best spend your time when creating new automation, how to choose a good process to update, and how to best collaborate with your IT team when implementing your automation. 00:00 About Labcorp and its changing business 03:00 Labcorp decision to look at processes and how to improve efficiencies 05:36 RPA Lessons learned and advice for getting started 07:33 ROI - Expectations and Reality - Tips for Improving Measurements 10:12 Future directions for RPA - Tips for communicating to the organization the possibilities of RPA 13:15 Managing Communications effectively within the organization - building on success 17:10 Labcorp internal improvement program "Launchpad" 18:30 Overview of internal company communications to discuss RPA and how to identify a strong candidate for automation success 19:35 Which processes did Labcorp start with for automation - and the RPA Application use case 24:19 Machine Learning - How we are investigating the possibilities 26:20 What things did we learn and the expectations - anticipating some resistance and communicating via change management processes 28:14 Automation and IT - communicating the possibilities of RPA and how it can solve real IT solutions Interested in learning more about Robotic Process Automation? The four stages of RPA Maturity from BP3    • Four Stages of RPA Maturity   Contact BP3 Global, Inc. https://www.bp-3.com/contact Home | https://www.bp-3.com BP3 Global RPA Company Partners | https://www.bp-3.com/partners The BP3 Global Blog | Insights https://www.bp-3.com/blog Twitter   / bp3global   Facebook   / bp3global   Linkedin   / bp3-global-inc-   About: BP3 Global Inc. - Services Robotic Process Automation https://www.bp-3.com/service-areas/ro... Artificial Intelligence AI+ML https://www.bp-3.com/service-areas/ar... Enterprise User Experience https://www.bp-3.com/service-areas/us... Application Modernization https://www.bp-3.com/service-areas/ap... Process Automation https://www.bp-3.com/service-areas/pr... End to End Application Support https://www.bp-3.com/service-areas/en... #RPA #RoboticProcessAutomation #Lifesciences #RPABestPractices