Omnichannel: o que é e como implementar? #SalesforceExplica

The omnichannel business model integrates and synchronizes all communication channels, online and offline, to offer a consistent shopping experience. Learn how to implement this strategy and how it can improve customer experience and loyalty by aligning interactions across sales, marketing, and customer service. Check out our complete content on the topic: https://www.salesforce.com/br/blog/om... 0:00 - Introduction 0:13 - What is Omnichannel 0:39 Difference between omnichannel, cross-channel, and multichannel 1:21 - Why omnichannel is important 4:03 - Benefits of an omnichannel strategy 4:56 - How to apply it in practice 6:10 - Closing More resources: Learn more about Salesforce: https://trailhead.salesforce.com/pt-BR/ Discover all our products: https://www.salesforce.com/br/product... #Salesforce #SalesforceExplica Follow us on social media: Instagram:   / salesforcebrasil   Facebook:   / salesforcebrasil   LinkedIn:   / salesforce   About Salesforce: We are the world's #1 CRM, helping companies connect with customers in a whole new way. Our Einstein 1 product portfolio brings together AI and CRM data in one integrated platform, enabling companies to take relationships, productivity, and financial results to the next level. We're proud to be the market leader, but we're even prouder to lead in philanthropy, innovation, and culture. We're guided by core values ​​of trust, customer success, innovation, equality, and sustainability, and we're more than just a business—we're a platform for change.