Empowering a Team of Owners with Real-Time Field Data | Ogden Forklifts 📈 | Tinnacity Talks Ep. 5

In Episode 5, our host Katie Duvall (aka Katie from Kentucky) heads to the Southeast to talk with a company that has been a cornerstone of the material handling industry since 1960: Ogden Forklifts. Covering massive footprints across Georgia and Florida, Ogden has built a legendary reputation on a simple, straight-talk promise: their customers should never have to ask for anything twice! 🛠️💪 Joining us to pull back the curtain on their 100% employee-owned culture and operations are: Preston Cockey – Vice President of Operations 💼 Susan Drevitson – Service Supervisor & De Facto Manager of all things, Tinnacity 📋 Chapters: 0:00 - Introduction to Ogden Forklifts 1:05 - Meet Preston: VP of Operations 1:45 - Meet Susan: Service Supervisor 2:23 - The Problem with Paper: What Needed to Change 3:29 - Staying Ahead of the Curve in Field Service 4:32 - Implementing Tinnacity & Onboarding Technicians 5:41 - The "Direct Effect" of an Employee-Owned Culture 7:35 - The Ultimate Differentiator for Ogden Forklifts 10:16 - Overcoming Interdepartmental Friction 10:55 - How Transparency Changed the Game 12:45 - Partnering with the Tinnacity Support Crew 15:15 - Straight Talk Advice for Other Dealerships 16:38 - Susan’s Humble Start 17:20 - Preston’s First Job in the Sun 18:08 - How Preston Resets & Unwinds 19:32 - How Susan Swaps Work for Crafting 20:35 - Susan’s Dream Travel Destination 21:09 - Where is Preston Headed Next? 22:06 - Final Thoughts: Software That Speaks Your Language ✨ Check out Ogden Forklifts: https://www.ogdenforklifts.com/ ✨ Learn more about Tinnacity: https://www.tinnacity.com/ Don't forget to Like, Comment, and Subscribe for more episodes of Tinnacity Talks! 🔔 #TinnacityTalks #fieldservicesoftware #techfortechnicians #OgdenForklifts #ForkliftDealership #fleetoperations #employeeowned #businessautomation #paperlessoffice