CSA Batch 19|| Day 5 || User Management - Homework

Day 5 Summary – CSA Batch 19 (User Management) 🔹 Recap of Previous Class Covered: Update Sets User Creation (manual process) Key insight: Manual user creation is not scalable → will later learn: Import / Transform Map (bulk creation) 🔑 Core Topic: User Management User management in ServiceNow consists of 3 key components: User Required to access the system (like any website account). Stored in table: sys_user Each user record has attributes (fields like name, email, etc.). Group Collection of users. Used for: Managing users efficiently Assigning access collectively Role Defines permissions/access level Controls what a user: Can see Can do in the system 👉 Concept analogy: User = Person Group = Category (friends, family, etc.) Role = Permissions (where they can go / what they can access) 🧠 Important Concepts Explained Tables: All records stored in tables (rows & columns). Views: List View → multiple records Form View → single record User Types: Human users Machine/Integration users AI users End User: A user with no role assigned ⚙️ Best Practices ❌ Do NOT assign roles directly to users ✅ Assign roles to groups, then add users to groups Easier maintenance Automatic access removal when user leaves group 🔄 Impersonation Allows you to log in as another user to test access Used to: Verify roles Understand visibility differences 📊 Roles ServiceNow provides ~800 roles Example roles discussed: itil user_admin impersonator incident_admin cmdb_read catalog_admin etc. (~14 roles given for practice) 📝 Homework / Assignment ✅ Part 1: Users Create 10 users Do NOT use real personal data ✅ Part 2: Groups Create 14 groups Each group: Must have at least 1 user Can have any name ✅ Part 3: Roles Assign: 1 role per group (from provided list) Do NOT assign roles directly to users ✅ Part 4: Testing (Important) Use Impersonation Observe: What each role allows access to Differences in UI/menu visibility ✅ Part 5: Output Create a comparison table Show differences between roles Only note key differences, not everything ⚠️ Additional Learning (Update Sets Reminder) Use one active update set at a time Avoid: Mixing multiple developments in one update set Think of update sets as separate “bags” for changes 🎯 Key Takeaways User access = User + Group + Role Always follow group-based role assignment Roles control system visibility and permissions Practical learning via impersonation is critical