PRINCIPAIS OBJEÇÕES DOS CLIENTES NA LOJA VIRTUAL

➜ Learn about ecommerce and entrepreneurship from just R$29. Discover EnP Prime, the Netflix of ecommerce: https://enp.vc/assine-prime76 In today's video, Bruno de Oliveira, CEO of Ecommerce na Prática, discusses the main customer objections to online stores. Why doesn't your sales volume keep up with your online store's sales volume? This could be due to some objections that are going unnoticed and hindering your company's sales. Now, how can you overcome these objections? Before we get into that, let's show you the 5 main objections of an online store. Check them out: 1- Lack of Trust: This person who doesn't trust you is usually having their first shopping experience with your store. They come into your store, like the product, the price, and the delivery time, but they don't know anyone who has spoken highly of your company. This leads to the most common questions, such as "will I receive the product?" To overcome this objection, you need to make contact points visible, such as your phone number and WhatsApp, in addition to having an official company page and registering your company with Reclame Aqui. 2- Shipping Cost: Shipping costs can deter customers from making a purchase, and this is one of the biggest objections in the market. So, the idea here is to create initiatives to offer free shipping to customers. For example, you can add the following message in the cart: "Shipping is free on purchases over R$100." This way, you prevent customers from abandoning their cart and buying even more products. 3- Delivery Time: When customers see that the product will take a long time to arrive, they're likely to give up. One way to reduce delivery times and avoid losing the sale is to offer other delivery options, even if they're more expensive. 4- Payment Method: Just like delivery, you need to offer your customers multiple payment methods to prevent them from abandoning their purchase. Therefore, offer payment options via Pix, credit card, debit card, bank slip, and more. 5- Exchanges and returns: You need to create exchange policies that are feasible and easy for customers to exchange or return products without too much hassle. By making it clear that the return process won't be complicated if necessary, the customer will definitely choose to buy from you again. And the tips don't stop there… After all, there are several other objections to overcome! But only PRIMER subscribers have access to the complete content to help you sell more online. If you're not yet an EnP PRIME subscriber, hurry up and have this and other diverse content available to you wherever and whenever you want. EnP Prime: Everything about Entrepreneurship in one place! Subscribe now: https://enp.vc/assine-prime76 Did you like it? LIKE, COMMENT, AND SHARE! #customerobjections #objectionbreaking #enpprime Digital Entrepreneurship Ecommerce Ecommerce in Practice EnP Prime Customer Objections Top Customer Objections Objection Breaking -----    • PRINCIPAIS OBJEÇÕES DOS CLIENTES NA LOJA V...   ---- ➜ Learn about our courses: https://ecommercenapratica.com/cursos... ➜ Follow Ecommerce na Prática on Facebook:   / ecommercenapraticablog   ➜ Follow Ecommerce na Prática on Instagram:   / ecommercenapratica   ➜ Follow Bruno de Oliveira on Instagram:   / brunooliveiraoficial   ➜ Join our Telegram, where we cover topics daily Advanced content: https://t.me/viverdeecommerce