Lennar's Video Journey with Vbrick | Customer Story

Lennar, one of the nation's leading homebuilders, partnered with Vbrick and ServiceNow to reinvent how its 12,000+ associates — nearly half of them deskless — access company information and stay connected. In this customer story, Mindy Romero, Director of Internal Communications at Lennar, shares how the company modernized its outdated SharePoint intranet into Home@Lennar, a new ServiceNow Employee Center Pro portal featuring Vbrick's native video integration. Learn how Lennar: ✅ Embedded 300+ videos directly into the employee portal experience ✅ Grew active engagement from ~2,000 users to nearly 7,000 in under a year ✅ Published 150+ stories and videos across seven content pillars ✅ Connected its video library to ServiceNow's Now Assist AI ("Beam") to power searchable, video-backed answers ✅ Achieved a 99% deflection rate and 90% CSAT within the first week of launching AI search Discover how combining enterprise video with ServiceNow is helping Lennar boost self-service, reduce time to resolution, and keep associates informed and engaged — wherever they work. 🔗 Read the full case study: https://buff.ly/xT4mbyr 🔗 Learn more about Vbrick + ServiceNow: https://vbrick.com/servicenow 🔗 Explore Vbrick's enterprise video platform: https://vbrick.com/evp #EmployeeExperience #ServiceNow #EnterpriseVideo #DigitalWorkplace #EmployeeEngagement #AI