Rediscovering Real Time Conversations in Sales featuring Mary Jane Copps

In this episode of Selling from the Heart, Larry Levine and Darrell Amy welcome communication expert Mary Jane Copps—known as "The Phone Lady"—for a timely conversation about one of the most overlooked skills in modern sales: having meaningful real-time conversations. As automation, AI, email, and texting continue to dominate business communication, Mary Jane explains why authentic voice-to-voice conversations remain one of the greatest competitive advantages a sales professional can have. She shares how curiosity, empathy, preparation, and genuine interest in others transform ordinary sales calls into lasting business relationships. Together, they explore why conversational skills are declining, how sales professionals can intentionally rebuild them, and practical techniques for creating stronger customer connections—from asking better open-ended questions to leaving compelling voicemails and following up with empathy instead of pressure. If you've ever wondered whether phone calls still matter in today's digital world, this episode delivers a compelling reminder that trust is built one conversation at a time. KEY TAKEAWAYS Great sales conversations begin by focusing on the customer, not yourself. Curiosity and empathy create stronger relationships than scripted pitches. Real-time conversations remain one of the most valuable—and underdeveloped—sales skills. Technology should support communication, not replace human connection. Open-ended questions encourage meaningful dialogue and uncover deeper customer needs. Your voice communicates conviction, authenticity, and enthusiasm in ways email never can. Leaving thoughtful voicemails increases credibility and differentiates you from competitors. Persistence should come from service and genuine care—not pressure. Practicing conversations intentionally improves confidence and communication skills. Trust grows through consistent, authentic interactions over time. HIGHLIGHT QUOTES "Selling isn't about us. It's about the person sitting across from us." "Opportunities are often lost simply because conversations never happen." "Technology can make communication easier—but it can never replace human connection." "Your voice carries your conviction, your enthusiasm, and your authenticity." "Curiosity opens doors that scripts never will." "The best sales conversations feel like conversations—not presentations." "People don't remember perfect sales pitches. They remember how you made them feel." "Persistence isn't pestering. Persistence is showing people they matter." "Great communicators ask more questions than they answer." "Trust is built one conversation at a time." 📌FOLLOW THE CONVERSATION Connect with Mary Jane Copps: ➡️Mary's LinkedIn:   / maryjanecopps   Learn more about Darrell and Larry: ➡️Darrell's LinkedIn:   / darrellamy   ➡️Larry's LinkedIn:   / larrylevine1992   ➡️Website: https://www.sellingfromtheheart.net/ ADDITIONAL RESOURCES Discover Heart-Centered Leadership: Explore the Culture from the Heart Podcast and uncover the secrets to thriving workplace cultures. Know a visionary CEO? Nominate them today at 👉 http://www.culturefromtheheart.com/! 🎧 Listen to Larry Levine’s Bestselling Book — Selling in a Post-Trust World Now available on Audible! Transform your sales approach with insights that matter. https://adbl.co/4mRAnA5 📺 Subscribe to Our YouTube Channel — Selling from the Heart Get exclusive access to the latest episodes, leadership strategies, and sales tips.    / sellingfromtheheart   💡 Your Daily Dose of Inspiration: Start each day with the motivation you need. https://daily.sellingfromtheheart.net/