How to Configure a UCCX Application

Lalo Nunex covers how you create a Cisco UCCX application and the components required to make that application work. Cisco UCCX is the industry standard for enterprise telephony services. It is used to manage and route calls and create phone directories and IVRs. Before you can create something like an IVR, though, you need to create a UCCX application. A UCCX application will launch and use IVR scripts and route calls to the proper person. What do you need to make a UCCX application work, though? There are a few components that need to be configured first: UCCX Trigger Call Control Group UCCX Application Script These pieces need to come together to make the UCCX application work. Though creating the UCCX application, the call control group, creating new scripts, and implementing a UCCX trigger is not complex, there are a variety of steps you need to take. Missing any steps in creating the UCCX application may cause it to not function properly. Lalo Nunez will walk through the entire process of creating a new UCCX application and each of the components required to make that application function properly. You’ll learn how to check and verify ports while creating new call control groups. Lalo will discuss how and where to create scripts and attach them to the UCCX application. And finally, you will learn how to make UCCX triggers, the difference between trigger types, and which UCCX trigger you should use to create an IVR. Watch this entire course: https://training.cbt.gg/r8l Not a CBT Nuggets subscriber? Start your free week: https://www.cbtnuggets.com/signup ----------------- Connect with CBT Nuggets for the latest in IT training: • Twitter -   / cbtnuggets   • Facebook -   / cbtnuggets   • Instagram -   / cbtnuggets   • LinkedIn -   / cbt-nuggets   #uccx #cisco #IVR #ittraining #cbtnuggets