Episode 009: Stacey Rutter chats to Charlotte Thomasson from EweMove

BUILDING A CUSTOMER-FIRST ESTATE AGENCY WITH CHARLOTTE THOMASSON OF EWEMOVE | TWICH PODCAST In this episode of the *Twich Podcast*, Stacey Rutter is joined by *Charlotte Thomasson*, owner of https://www.ewemove.com/estate-agents-and-... Charlotte shares the inspiring story of how she built her award-winning estate agency from the ground up, combining her passion for people with a commitment to exceptional customer service. From her equestrian background to becoming a trusted name in the local property market, Charlotte discusses the challenges, opportunities and lessons she's learned along the way. The conversation explores the importance of networking, building strong relationships within the community, and why preparing and marketing a property correctly can make all the difference. Charlotte also offers valuable insight into the realities of running a successful local business and the satisfaction that comes from helping people move home. Whether you're buying or selling a property, running your own business, or looking for inspiration from a local entrepreneur, this episode is packed with practical advice and honest conversation. KEY TAKEAWAYS How networking has helped grow a successful local business. Why outstanding customer service is at the heart of EweMove. The importance of preparing and presenting a property for sale. Lessons learned from building an award-winning estate agency. Charlotte's approach to balancing personal and business growth. CHAPTERS 00:00 Introduction and Starting EweMove 04:46 Business Growth and Expansion 06:12 Networking and Building a Strong Foundation 07:32 Professional Background and Skills 09:26 Achievements and Awards 09:55 Day-to-Day Operations 11:14 Memorable Moments in the Business 12:11 Customer Feedback and Business Growth 13:30 Property Preparation and Marketing 16:15 Personal and Professional Growth