How United Airlines Is Using Technology to Reduce the Stress of Flying

Listen and subscribe: Subscribe to Cresset Podcasts Newsletter: https://cressetcapital.com/podcasts/e... Apple Podcasts: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/show/033g1SC... YouTube:    • How United Airlines Is Using Technology to...   Scott Kirby LinkedIn:   / jscott-kirby   United Airlines: https://www.united.com/en/us Eric Becker LinkedIn:   / ebecker1   Eric Becker: https://cressetcapital.com/about/team... The Long Game book: https://longgamebook.com/ Scott Kirby, CEO of United Airlines, joins Eric Becker to discuss what it takes to lead the world’s largest airline through periods of crisis and transformation. As United celebrates its 100th anniversary, Scott shares how he approaches leadership with a “startup mindset,” and how the airline is elevating the customer experience through technology and radical transparency. Key Takeaways: How United created a “startup mindset” inside a 100-year-old company How technology is reshaping the future of air travel The leadership lesson behind the “No Excuses, Sir” philosophy How United is creating a culture of “Wow” for its customers Why great CEOs protect time for thinking, curiosity, and challenging conventional wisdom For founders, executives, and leaders navigating uncertainty, this episode offers an inside look at the mindset, systems, and decision-making behind one of the world’s most complex businesses. ---------------------------------------------------------------------------------------------------------------------------------- Chapters: 00:00 Scott Kirby on Leading United Airlines Into Its Next 100 Years 03:12 How United Airlines Reinvented Itself After COVID 05:41 The Innovation Strategy Transforming Air Travel 09:04 How United Airlines Is Improving the Customer Experience 17:22 AI, Technology & The Future of Flying 19:31 Scott Kirby's Leadership Philosophy: No Excuses 25:19 Decision Making, Crisis Management & Asking "Why" ---------------------------------------------------------------------------------------------------------------------------------- Cresset is a firm built by clients, for clients. As an independent, award-winning* multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized**—integrated, intentional, and aligned with each client’s vision of success.   We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first. Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s and Forbes among the nation’s top multi-family offices* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived. Learn more at www.cressetcapital.com. *Disclosures related to awards, recognitions, and rankings available here: www.cressetcapital.com/about/rankings-and-awards/ *Cresset was recognized in Barron’s Top 100 RIA Firms. Each year’s rankings awarded by Barron’s in September and determined using proprietary algorithms based on data covering July of prior year through June of award year. *Cresset was recognized in Forbes Top RIA Firms. Each year’s rankings awarded by Forbes in October based on data covering April of prior year through March of award year and determined using proprietary algorithm based on qualitative and quantitative data developed by SHOOK Research. **Wealth Optimized, Life Elevated refers to the firm’s philosophy and process in providing advisory and planning services and is not intended to convey a guarantee of results. Cresset refers to Cresset Capital Management, LLC and its respective direct and indirect subsidiaries and controlled affiliates. For full list of Cresset subsidiaries and controlled affiliates, please see cressetcapital.com/disclosures/