Hotel Pre-Authorisation | How Pre-Authorisation Works & How To Explain It To Your Guests

Have you ever been thrown into the deep end in Front Office, been given limited training with what you need to do, and then being told GO? In this video, I go through how Pre-Authorisations work in a Hotel and what happens to the Guest's money. Having to explain the Pre-Authorisation process is one of the most common conversations we at Front Office have with Guests. This video will support you by simplifying what can be seen as a complicated process. Now you will have that head start when having to explain Pre-Authorisations to Guests again. Front Office Guides is all about simplifying processes, supporting your learning, and giving you a head start in Front Office. Follow on Instagram - @frontofficeguides Have a question? Email me at [email protected] Remember, it's perfectly okay to make mistakes, in fact, I encourage you to make mistakes, as long as you learn from them.