The Most Preventable IT Disaster? A Bad Contract

In this episode we sat down with Benji Sawyer of Sawyer Solutions. Every business owner has a vendor horror story. The slow callbacks, the surprise invoices, the multi-year contract you can't get out of. Benji has seen the worst of it, including one provider whose stated goal was to lock clients in and service them as little as possible without getting sued. We get into how to spot a bad IT provider before you sign, the questions that actually matter when you're interviewing one, and why the right partner should be making your business better, not just keeping the lights on. What we cover: Why a bad contract is the most preventable IT disaster there is How to do your due diligence (and how to use AI to read the fine print) The work most IT providers quietly aren't doing on your Microsoft 365 The one question every owner should ask when interviewing an MSP Why the human side of support is a real security issue Chapters: 0:00 Intro 0:07 Who is Benji Sawyer and Sawyer Solutions 2:03 The clients Benji loves working with 3:35 The most preventable IT disaster: bad contracts 5:19 Due diligence, and using AI to review the fine print 6:50 What owners assume their IT provider is doing (but isn't) 8:21 The first thing Benji audits: Microsoft 365 9:13 The one question to ask when interviewing an MSP 11:17 Why an AI-driven competitor could undercut you 12:53 The biggest myth in IT services 15:32 How your support experience becomes a security problem 17:34 The simple tech change that transformed a client's business 19:53 How to reach Benji Connect with Marc Umstead on LinkedIn:   / marcumstead   Connect with Plus 1 Technology: https://plus1technology.com/ Connect with Benji Sawyer on LinkedIn:   / benji-sawyer-b966333   Connect with Sawyer Solutions: https://sawyersolutionsllc.com/