From Content Delivery to Skills Validation: Inside ServiceNow’s Cohort Model

What happens when the supply of certified professionals in your ecosystem is the actual ceiling on your company’s growth? At ServiceNow, that question positions L&D as a strategic function — and cohort learning into the engine behind it. Shellie Grieve, Director of Learning Innovation and Emerging Technology at ServiceNow, joins Sam Herring in this episode of Being Intrepid to talk about how her team built a skills validation system that works at the scale of thousands of employees, partners and customers globally — and what design decisions made the difference. In this conversation, Shellie shares: The design question every program owner must answer before building: what does completion actually prove? How consolidating fragmented tools onto a single platform reduced delivery team admin time by 75% — and what that freed the team up to do instead How 18 Academy programs across a 600-person global L&D team operate with a shared, repeatable design model -Why AI is a workflow redesign opportunity — not a productivity shortcut — and how to build toward that without losing momentum Practical first steps for L&D leaders who don’t know where to start with AI adoption Guest: Shellie Grieve, Director, Learning Innovation & Emerging Technology, ServiceNow Catch more Being Intrepid Podcast episodes at https://www.intrepidlearning.com/cate... #BeingIntrepidPodcast #CohortLearning #SkillsDevelopment #LearningInnovation #PartnerEnablement #LearningDesign #AIinLearning #CLO #CustomerEducation