How to Troubleshoot EL (Electric Latch) Retraction on Von Duprin & Falcon Exit Devices

This video demonstrates the steps to take if the latches of a Von Duprin or Falcon EL device are not electrically retracting properly. For more information, visit our dedicated EL support page at http://us.allegion.com/el-support . To skip to a section, see below: Power Supply 0:00 Overview 0:57 Check the power supply type 1:28 Check the power supply option board 2:08 Check wire gauge from power supply 2:55 Check power supply operation 3:23 Check power supply output voltage 4:35 Check for an overload condition Mechanical Inspection 5:13 Check mechanical operation of the exit device 5:49 Disconnect the exit device from the door Electrical Inspection 6:45 Check Pulse Width Module voltage 7:25 Check EL solenoid resistance 8:00 Adjust EL solenoid plunger