Илья Фридман / Чем ВСЕГДА НЕДОВОЛЕН ПАЦИЕНТ, и что делать? / Подкаст Dental Stories

Sponsor of the episode: https://akkreditaciya.rudenta-edu.ru/ Pass your periodic accreditation easily and stress-free! ----- Dental Stories #4 And also a CONTEST with gifts - read the details in the first comment! In this episode, we talked about those without whom a doctor's work is unthinkable – patients! You'll learn why conflicts arise between doctors and patients, why consumer extremism is on the rise, and what can be done to ensure patient satisfaction? Dental Stories welcomes Dr. Ilya Fridman, a renowned dentist! Ilya is a physician mentor who founded his own "Dr. Fridman School of Medicine and Management," and he knows better than anyone how clinic staff should interact with patients. 00:00:00 Greeting 00:01:54 Where does patient extremism come from, and who is to blame? 00:12:16 Advertising 00:14:21 Can a clinic refuse to admit you? How to earn money without looking like a scammer in the eyes of patients 00:26:48 Medical errors - who is to judge? 00:31:01 What are patients dissatisfied with, and what to do if a conflict is brewing 00:42:28 Where do so many "gurus" - business coaches - come from in medicine? 00:46:49 Doctor's authority. Who should you learn from? 00:52:13 Why is a patient a good boy with one doctor, but a troublemaker with another? 00:55:13 What's worse - if a patient leaves silently in dissatisfaction, or remains indignant? 00:56:52 What should a manager do if a subordinate "gets out of hand"? 00:59:40 Patient complaints about private and public institutions. Clinics - What's the Difference? 01:05:05 A Doctor for Life - What Prevents a Doctor-Patient Partnership from Being Created 01:15:02 Curious Cases in Practice, a Hidden Camera, and the Best Team 01:21:58 How to Choose Your Doctor. Licensing Issues 01:32:21 Ethics in the Team. What is a Doctor-Provider? 01:38:01 Who Inspires I. Friedman 01:41:20 COMPETITION Enjoy watching! Like and leave your ideas, suggestions, and comments in the comments – we'll definitely take everything into account when preparing future episodes. - - - - Listen to our podcasts in audio format: Yandex.Music: https://music.yandex.ru/album/23315954 Apple Podcasts: https://podcasts.apple.com/us/podcast...