Overcoming our failures

Send us Fan Mail (https://www.buzzsprout.com/2042834/fa...) This episode was requested by GM Radimus Robles of CPL Group, and Danny and Pete deliver a straightforward roadmap for what to do when you've had a rough year and need to get back on track. Step one is the honest audit. Pete goes analytical — pull your trend reports, find the specific months where things slipped, and identify the root cause. Danny goes inward — look at your leadership, your team, and ask yourself whether you trained and guided people well enough. Both agree it has to be both. You can't fix a store without understanding whether the problem was the numbers, the people, or the person running it. From there, take real responsibility without drowning in it. Acknowledge your part, involve your team in the reset, and then change your approach — because the definition of insanity, as Danny puts it, is doing the same thing and expecting a different result. Track the differences between what you did before and what you're doing now so you can see whether the change is actually working. Surrounding yourself with the right people is next. Danny is direct about this: if your inner circle of managers and teammates isn't succeeding, you'll fall into that same pattern. Seek out the people who are doing well, ask them what they're doing differently, and don't be intimidated. Pete adds that this applies at every level, not just GMs — a driver or account manager can learn just as much from a top-performing peer. Don't give up when you get benched or transferred. Pete shares that he's been moved, demoted, and sent an hour and a half in the wrong direction in his career. The difference between those who recover and those who don't is whether they use the setback as fuel or let it define them. Danny closes with the mindset piece: you can read every book, set every goal, and replace every underperformer, but if you have a single ounce of self-doubt, you're already setting yourself up to fail again. Believe you'll get there, and act like it. The episode wraps with a "Who Said What" segment featuring Max Hernandez of Buddy's Home Furnishings in Tampa — 17 years in the business — who says customer service is going to be the defining factor for getting through 2023 as inflation rises and a possible recession looms. His plan is simple: keep customers happy, stay stocked on core items, and take care of people Support the show (https://www.buzzsprout.com/2042834/su...) Join The RTO Newsletter: https://bit.ly/RTOPODnewsletter Subscribe on Apple: https://apple.co/4wpbUqF Subscribe on Spotify: https://bit.ly/RTOPODspotify Learn More About Sponsorship: https://bit.ly/RTOPODsponsor