【接客ロールプレイング】減点される接客マナーとは？｜専門審査員がポイントを解説
"I'm good at customer service, but my performance in role-playing competitions isn't improving..." "I don't understand what's causing me to lose points..." For those of you experiencing these issues, this article will provide a detailed explanation of customer service manners that often lead to point deductions in role-playing competitions, from the perspective of a professional judge. In role-playing competitions, not only customer service skills but also: ✔ Greetings and how you speak to customers ✔ Facial expressions, actions, and language ✔ First impression ✔ How effectively you communicate with customers These are also important evaluation criteria. This article will use actual video examples to clearly explain common mistakes that lead to point deductions and compare them with customer service manners that create a positive impression. This content will be useful not only for those participating in role-playing competitions, but also for new employee training, customer service workshops, and daily store customer service! ⸻ 📍Table of Contents 0:00 OP｜Opening 1:47 01｜Confirmation of Judging Criteria_Greetings and Introductory Remarks 3:11 02｜Confirmation of Judging Criteria_Facial Expressions, Actions, and Language 3:48 Before Improvement｜Role-Playing Video 6:18 After Improvement｜Role-Playing Video 6:44 END｜Summary ⸻ ✅ Contents of this video (Summary) ・What kind of customer service manners are evaluated in role-playing competitions? ・Points to look for in "Greetings and Introductory Remarks" ・How to create a first impression that conveys a welcoming feeling ・Language that is likely to result in deductions/NG phrases ・Correct polite language and rephrasing of customer service terms ・Points for creating a good impression in customer service that are also useful in real stores ⸻ 💬 Comments Welcome ・What do you find difficult in role-playing competitions? ・What do you keep in mind regarding customer service manners? ・Points you struggle with in everyday customer service Please share your thoughts in the comments section! 👍 Please like and subscribe to our channel! ⸻ ■ For Store Managers, Supervisors, and HR Training Managers ・Inconsistent customer service levels among staff ・Too busy to provide proper training ・Want to share the know-how of successful sales staff throughout the store Are you struggling with these kinds of challenges? Professional training goes beyond individual skills, establishing the on-the-ground know-how shown in our videos as a "system" for the entire store. We at Once Around Co., Ltd. are a professional group specializing in enhancing "on-the-ground capabilities" in the apparel industry. We support increased sales with customized training and store consulting tailored to your company's challenges. Please feel free to share and use the videos on this channel as a tool for daily morning meetings and staff training! 💡 Please feel free to contact us via our website first. (We will start by hearing about your company's store challenges.) 👉https://www.once-a.com/contact 🌏Corporate Website https://www.once-a.com/ ⸻ #CustomerServiceRolePlaying #CustomerServiceManners #CustomerService #Salesperson #RolePlaying
