The Five C's of Service Catalog Management

The Five C's of Service Catalog Management: Customer, Communication, Commitment, Change, and Culture While the Service Catalog is one of the most important tools to understanding the value of a service provider, many implementations fail to tackle the important aspects of adoption. This session uncovers the critical role that the service catalog plays in organizational change. We will explore the important and often overlooked five C's of Service Catalog Management: Developing a stronger understanding of the customer Communication strategies Establishing commitment from all stakeholders Integrating the catalog into the change management process Moving to a service-based culture