AUTONOMOUS AGENTS LESSONS LEARNED,RISK REALITIES AND BUILDING LLM GOVERNANCE THAT ACTUALLY WORKS

As financial institutions accelerate the deployment of autonomous agents and conversational LLMs in customer-facing channels, they face a unique combination of opportunity and risk. This panel brings together leaders from banking, fintech, and regulatory technology to unpack what truly happens when autonomous agents interact with customers at scale. We will explore lessons learned around infrastructure, workflow design, organisational alignment, and customer behaviour alongside the emerging risks that traditional governance frameworks fail to address, including hallucinations, prompt injections, and compliance gaps. Drawing on real-world deployments in finance, the panel introduces practical approaches for building internal LLM risk frameworks tailored to the sector’s stringent requirements. Attendees will walk away with a clear understanding of how to safely scale autonomous agents while protecting trust, reputation, and regulatory compliance