Tout ce qu’il faut savoir pour débuter sur ServiceNow efficacement

🚀 What if ServiceNow was much more than just a ticketing tool? In this video, we go behind the scenes of ServiceNow with Bridget, an expert in the field, to understand why this platform has become essential for companies. 👉 On the agenda: What ServiceNow really is (beyond tickets) How the platform automates and structures processes Differences with tools like Jira Training and certifications to get started (Fundamentals, CPOA, CSA…) Common mistakes to avoid when starting out The impact of low-code and AI on jobs 💡 Whether you're a functional profile, a developer, or simply curious, this video gives you the keys to understand the ServiceNow ecosystem and start exploring it in practice. 🎯 Why watch this video? Because behind every ticket lies a powerful process orchestration engine… and maybe your next professional playground. 👍 Don’t forget to like, comment, and subscribe so you don’t miss our upcoming content! Video chapters: 00:00:00 Introduction & presentation 00:01:10 Why this video? 00:01:40 What is ServiceNow? 00:03:00 Real-life example (onboarding) 00:04:20 ServiceNow vs Jira 00:06:20 Discovery & accessibility (low-code) 00:08:00 How to learn (community, practice) 00:10:00 Core fundamentals (tables, permissions) 00:13:10 Training & certifications 00:15:00 ServiceNow modules 00:18:00 Tips for getting started 00:20:30 Mistakes to avoid (customization) 00:23:00 Updates & consultant role 00:25:32 Everyday services 00:26:10 Different interfaces 00:26:51 AI & intelligent assistant 00:27:43 Career advice 00:28:26 Conclusion More videos 👇 Management 3.0: finally a clear explanation (with real examples)    • Le management a changé. Beaucoup ne l’ont ...   Empathy & Resilience: the real engine of agile teams    • Pourquoi les équipes agiles échouent (et c...   Psychological Safety: high-performing teams all share this trait!    • La Sécurité psychologique : Les équipes qu...   Playlist “A coffee with…”    • Un café avec …   👾 Video editing: Khamphon INTHAVONG 📧 Contact us on LinkedIn: Khamphon INTHAVONG:   / khamphon-inthavong   Benoit BOURCIER:   / benoit-bourcier-18b507139   Bridget NUTCHA:   / bridget-nutcha   LinkedIn page:   / code-caf%c3%a9-agilit%c3%a9   ⚙️ Useful links: ACENSI Canada: https://www.acensi.ca/page/accueil/fr_ca 🎙️ Our Spotify channel: https://open.spotify.com/show/1KXChe2...