Why 75% Technician Productivity Is Better Than 100% | Ep 23

In this episode , JeanAnn SaintGrace explains what technician productivity really means and why chasing 100% productivity can hurt quality, culture, and profitability. She breaks down how to measure productivity, why 75% is often a healthy target, and how shop owners can improve workflow instead of blaming technicians. JeanAnn also discusses labor cost calculations, diagnostic pricing, hybrid pay plans, and building systems that support both profitability and employee well-being. We believe that to make it in this industry, no matter your role or experience, you need training! That's why we recommend the WorldPac Training Institute. Training for any experience level in person and online. Learn more here - https://www.wtitraining.com/ If today's episode raised some questions and how you're running your shop and you want to connect with me for more info - email me at [email protected], OR better yet - book a FREE discovery coaching call here - https://bit.ly/BookaCallwithJeanAnnat... Timestamps: 00:00 Rollercoaster Weeks 00:39 Productivity Basics 01:58 Industry Benchmarks and Targets 03:57 Why 75% Productivity Works 06:52 Calculating Loaded Labor Cost 09:21 Pay Plans and Labor Rates 12:42 Fixing Workflow Before Blaming Technicians 16:25 Selling Diagnostic Time 21:06 Improving Shop Layout and Efficiency 23:17 Hybrid Pay vs. Flat Rate 29:39 Productivity Spreadsheet Offer 31:02 Sponsors and Owner Challenge 32:42 Final Sendoff