My interview with Waymo Product Management Director - Chris Ludwick!

00:00 Intro and disclaimer 00:19 Start of interview 00:55 Biggest advancements with the 5th gen Waymo Driver? 04:40 What role has rider feedback played in development? 07:15 How do you pick up on indirect feedback from riders? 09:05 How is the 5th gen designed to be more weather resistant? 11:16 What goes into making the riding experience feel so "normal?" 13:37 Favorite edge cases, and how do you deal with them? 17:47 Silly questions begin 18:00 When Waymo merch??? 19:03 Dark mode for the Waymo One app 19:27 That weird "our team is working to get you moving" message