Everything you need to know about change management

Change is hard. It’s always been hard. But the rate at which B2B marketers are being asked to adapt right now, juggling AI adoption, cross-functional alignment, proving ROI, and meeting digital buyers where they are, it is genuinely unlike anything we’ve seen before. The pressure is coming from every direction with CFOs expecting more with less, sales and IT teams that need to be brought along, and a technology landscape that looks completely different than it did just two years ago. Sam came back from the Master B2B conference in Chicago fired up about this exact tension. Sitting in roundtables with over 200 B2B e-commerce marketers, the theme that kept surfacing wasn’t strategy or budget or even AI, it was change management. How do you get your organization to actually move? On this week’s Little Talks, Sam and Roop dig into what that looks like on the ground. From a stat suggesting 33% of B2B marketing staff will be agentic by 2030, to why almost no one in a room of 40+ marketers could quantify the ROI of their AI tools yet. AI is definitely changing the game, but do you know what your AI investments are actually returning? Not in efficiency terms, not in hours saved, but in real, measurable business outcomes? If you can’t answer that today, now is the time to start building toward it, because that question is coming for every marketer sooner than you think. See you next week for more Little Talks! — Sam, Chelsea, Roop, and Claudia