The Customer Experience Advantage with Daniel Daly

Most business owners say customer service is their edge. Very few can define it, train it, or sustain it across a team. In this episode, Bradley Hamner sits down with Daniel Daly, founder of Aim High Now, to talk about what it actually takes to build a customer experience culture from the ground up. Daniel scaled a dealership group to $700M in annual revenue and took customer service scores from the 30s to above 90 by focusing on two behaviors, honest feedback loops, and incentives tied to the right outcomes. Visit https://workshop.blueprintos.com to register for the upcoming Above The Business workshop. Learn more about Daniel Daly: Website: https://aimhighnow.com LinkedIn:   / daniel-daly1   Thanks to our sponsors Coach P Consulting Coach P found great success as an insurance agent and agency owner, leading a large and stable team of top-performing professionals. Today, he shares the systems, delegation strategies, and specialization methods he developed along the way. Gain access to weekly training calls and mentoring at: https://www.coachpconsulting.com Be sure to mention you heard about it on the Above The Business Podcast. Autopilot Recruiting Autopilot Recruiting helps small business owners solve staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every business day. Optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. Save time, reduce hiring costs, and receive pre-screened candidates without paying traditional hiring fees or commissions. https://www.autopilotrecruiting.com Mention Above The Business Podcast when you reach out. Direct Clicks Direct Clicks is built by business owners, for business owners. They specialize in custom marketing solutions that drive real results. From paid search campaigns to SEO and social media management, they provide comprehensive digital marketing support to help your business grow. Exclusive offer for listeners: https://directclicksinc.com/abovetheb... Get a free marketing campaign audit where their team reviews your website, social media, SEO, content, and paid advertising, then provides actionable recommendations. If you partner with them, all setup fees will be waived. About Above The Business Above The Business helps business owners build scalable companies through systems, leadership, and operational clarity. #AboveTheBusiness #CustomerExperience #SmallBusinessGrowth #Entrepreneurship #BusinessLeadership