Salesforce Field Service Demo: From Case Creation to Resolution | Cassandra Buckley | Tether

In this live demo, Cassandra Buckley from Tether walks through how Salesforce Field Service streamlines operations from the moment a customer request comes in to final resolution. Cassandra demonstrates how Salesforce Field Service connects customers, dispatchers, and engineers in one seamless flow, showcasing: Turning customer requests into work orders with linked assets, entitlements, and SLAs Intelligent scheduling based on skills, location, parts, and calendars Real-time dispatcher console with map and list views of technician availability Drag-and-drop rescheduling, automated notifications, and emergency dispatch The technician’s mobile app: offline mode, safety checklists, guided steps, stock management, and customer signature capture End-to-end updates flowing into Sales Cloud, Service Cloud, ERP, and reporting dashboards Performance insights including first-time fix rates, travel times, SLA attainment, and customer satisfaction scores This demo highlights how Salesforce Field Service empowers teams to: Improve first-time fix rates Reduce travel time & costs Increase CSAT scores Streamline field data collection and integration Whether managing planned maintenance, emergency callouts, or installations, Cassandra shows how Salesforce Field Service gives businesses a single pane of glass for efficient, connected service delivery. Watch the full demo to see how you can transform your service operations.