Unified Routing - Skills-based routing

Microsoft Dynamics 365 Customer Service enables your organization to deliver personalized customer experiences, omnichannel service, and fast issue resolution. Unified routing is an intelligent, scalable, and enterprise-grade routing and assignment capability that can direct the incoming work item to the best-suited queue and agent by adhering to work item requirements and matching them with the agent’s capabilities. Learn more about unified routing: https://docs.microsoft.com/dynamics36... Try Dynamics 365 Customer Service for free: https://dynamics.microsoft.com/custom...