Ch 9 Strategic Performance Measurement in Private Sector | CA Final | SPOM Set-B | Overview video |

00:00 - Introduction to Strategic Performance Measures 00:01:52 - Performance Measurement System Stages 00:02:23 - Organizational Structures 00:05:08 - Performance Measures: CSF and KPI 00:06:27 - Understanding CSF and KPI with Examples Detailed explanation of CSFs and KPIs, referencing Rockart's model, and providing industry-specific examples (Car Industry, E-commerce, Real Estate, Airlines). 00:14:41 - Balanced Scorecard 00:19:02 - Balanced Scorecard Questions & Examples. 00:20:41 - Performance Pyramid 00:26:08 - Performance Pyramid vs. Balanced Scorecard Comparison 00:27:39 - Building Block Model Discussion on the Building Block Model, focusing on Dimensions (Determinants & Results), Standards (Equity, Ownership, Achievable), and Rewards (Motivation, Clarity, Controllability). 00:30:51 - Triple Bottom Line (TBL) Introduction to the Triple Bottom Line concept, emphasizing the focus on People, Planet, and Profit, and explaining the different intersections (Bearable, Equitable, Viable, Sustainable). 00:34:13 - Summary Notes Overview A walkthrough of the provided summary notes, reinforcing key points like short-termism in Balanced Scorecard and summarizing the other models discussed. 00:35:41 - Conclusion Wrap-up of the chapter, expressing hope that the concepts like Balanced Scorecard, CSFs, and KPIs are clear, and mentioning the availability of notes and links.