Why Infold's Crisis Strategy is Falling Apart in Real Time | Love and Deepspace

Nikki is 13 days post-surgery, can't wear glasses, and is identifying the boys by their abs alone…which is honestly more functional than Infold's crisis PR strategy right now. This week, we’re actually doing a pretty serious episode and breaking down exactly what crisis PR is, how companies choose between silence, denial, and actually owning their mess, and why Infold's current spiral around Valko is a case study happening in real time. Then Nikki puts on her Game-Dev-Battling-the-Man Girlie hat and walks through four specific, measurable ways you can make a company feel your displeasure without quitting the game you love—including the one metric that terrifies them more than a review bomb. Finally, get some gentle parenting with Mama to soothe your soul. If you've ever wondered what actually happens inside a company when a fandom ignites, this is the episode. CHAPTERS: 00:00 — Nikki is gaming sans glasses and identifying men by silhouette alone 03:39 — Mama Void validates your feelings and offers a cat boy to pet 09:52 — What even IS crisis PR? (And why legal just took marketing's lunch money) 11:25 — Marketing vs PR: the distinction that explains everything 14:41 — The three paths every company faces in a crisis (say nothing, own it, deny it) 26:00 — The Oscars 2017 envelope disaster: a masterclass in owning it fast 32:41 — Infold's crisis PR autopsy: what they did right, what they did late, and what's still unfolding 39:30 — BilliBilliWorld withdrawal, Summer Date cancellation, and the language of escalation 42:20 — The 54% iOS revenue drop in four days (real numbers, real consequences) 47:00 — Four ways to hit a company where it actually hurts — without uninstalling 49:15 — Strategy 1: Stop spending. Keep playing. Watch ARPPU panic. 52:00 — Strategy 2: Review bombing that sticks (write the essay, not the rage) 54:30 — Strategy 3: Customer service emails that trigger churn-risk reports 56:45 — Strategy 4: Refunds framed honestly (and why platform standing risk matters) 59:00 — What crisis PR ending actually looks like — and why Infold isn't there yet 1:05:00 — The Least Unhinged Sign-Off We’ve Ever Done -- 🎙️Our Gear Podcast Software - Riverside.fm: https://riverside.sjv.io/OYO2OZ Yeti Blue Mics - https://logitech.cfzu.net/ (as an affiliate, we earn from qualifying purchases) -- 👔 Merch of your Favorite LI: https://love-and-chickspace-shop.four... 📳 Discord:   / discord   -- 🐾 Season 2 Out Now:    • Love and Chickspace - Season 2   🎧 Catch all Season 1 Podcast Episodes here:    • Annual Pass Worth It? Comparing Them + Zay...   ⚔️ Battle Guides:    • Love and Deepspace Combat Guides & Compani...   -- Cuddle with your boy: 🍎 Caleb:    • Open Orbit Hell Strikes Again - Caleb, Ple...   🐦‍⬛ Sylus:    • Sylus About to Break Our Hearts With His F...   ❄️ Zayne:    • LADS Friendsgiving  - Zayne and Sylus   ⭐️ Xavier:    • Lightseeker's AoE Scaling #LoveandDeepspac...   🐡 Rafayel:    • Why Rafayel can't let her go #loveanddeeps...   🐺 Valko:    • Valko: Lore, Collections, and What's Going...   -- – Music provided by Chillhop Music Shin-Ski - In Your Arms https://chll.to/299a28b3 #LoveandDeepspace #Sylus #otome #gacha #f2p #girlgamer #rafayel #caleb #zayne #xavier #valko