How Local Businesses Grow in Ashby - Fishers on the Case - EP 13 Jack McPhillips

In this episode of Fishers on the Case, Amanda Payne sits down with Jack McBillips from Digital Office to talk about local business, family-run companies, and how Ashby has changed over the years. Jack shares his journey from studying business and marketing to joining the family business, starting from the ground up, and helping Digital Office grow into a modern provider of print, IT, cloud and telecoms solutions. Amanda and Jack also discuss the growth of Ashby, the importance of face-to-face relationships, working in a family business, and why local businesses continue to play such an important role in the community. Chapters 00:00 Introduction 00:56 Jack’s early career and education 03:10 Joining the family business 04:00 What Digital Office does 05:00 How office technology has changed 06:50 Marketing and local relationships 08:13 How machinery and remote support have evolved 09:50 Understanding customer needs 11:19 Working in a family business 12:38 Motivation and succession planning 13:42 The best part of Jack’s job 14:46 Sales, networking and new business 17:08 Fishers, Derby and local growth 18:15 Ashby’s business heritage 22:41 How Ashby has changed 24:27 Closing thoughts