Former CEO Mulcahy on Turning Xerox Around

Recorded: December 2004 Related Article: http://goo.gl/cY9FP Addressing a packed auditorium as part of the 2004-05 View from the Top speaker series, then chairwoman and chief executive officer of Xerox Corporation Anne Mulcahy described the strategy behind the company's return to profitability, or—as it was dubbed by Money magazine—"the great turnaround story of the post-crash era." Mulcahy candidly admitted that she had never planned on becoming the CEO, let alone one who was expected to reverse the company's fortunes after a sustained period of underperformance. Although she had been at Xerox for 24 years when she was appointed to the role, she had spent 16 of those years in sales, and much of her remaining tenure as the head of human resources and the chief of staff for former CEO Paul Allaire.