Unresolved.cx - Resolution means something different at every company - Craig Stoss - KODIF

In this episode, Craig Stoss talks about how the industry needs to solve the AI Resolution Rate. It means something different for every vendor. So many Customer Experience leaders are testing with AI and rebuilding with AI as their foundation. Every one of us have to reinvent everything that we’ve known about customer experience systems and processes. You’re not alone, so let’s do this journey together. If you’re working to solve AI resolution, or you’re closer to building it than he is, he wants to hear from you. That’s what Unresolved is for. --- Follow the people:   / cstoss     / brettrush   --- Resources: Podcast episode: https://rushtoresolution.com/resoluti... CX-News: https://www.linkedin.com/build-relati... CX Advisor: https://rushtoresolution.com