What butler training teaches organisations about hospitality | Vincent Vermeulen | TEDxUHasselt

If your company has a customer service department, it is already too late. In this TEDx talk, Vincent Vermeulen reveals the crucial difference between service and hospitality. He shares how the discipline and attention to detail of a butler can elevate any business and, more importantly, how we can bring the human connection back to our organisations. Vincent is the founder and director of School for Butlers and Hospitality. He is already the fourth generation of a family that has dedicated its life to working in the hospitality and service sector. His family’s experience in this field is simply unrivalled in Belgium. His relationship with the world’s greatest luxury establishments also means that the school can open doors that remain closed to all others. He has worked in various Michelin-star restaurants, trained and worked as a butler in London and led hospitality and service departments in a number of multinationals. He is first and foremost a customer experience expert and consults for organisations and companies worldwide. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx