A Master Class in Customer Service from Cisco Septic | Interview with Jackie Mendieta

Discover how Cisco Septic grew from a startup to a community-loved business by prioritizing integrity, customer service, and team development. Jackie Mendieta shares invaluable lessons learned along the journey, emphasizing the importance of expectations, employee culture, and community involvement. In this episode: 1. The origin story of Cisco Septic and lessons learned from adversity 2. How high review ratings are intentionally built through service quality 3. The importance of setting clear expectations for clients and staff 4. Strategies for training employees on customer service and company values 5. Real stories of going above and beyond for community and clients 6. Practical tips for requesting reviews and enhancing online reputation 7. The significance of personal connections and professionalism in service calls 8. How transparency and communication prevent misunderstandings and conflicts 9. The long-term benefits of community involvement with Thanksgiving initiatives 10. Advice for business owners on trusting the process and taking calculated risks Timestamps: [00:00] — Intro and who Cisco Septic is [01:23] — How Cisco Septic got started [03:22] — Growing the business through hard lessons [06:55] — Building a company culture that puts customers first [09:30] — Teaching team members the impact of great service [13:48] — Handling difficult customer situations with integrity [18:48] — Managing expectations and improving communication [28:05] — Going beyond the job to serve the community [39:49] — How Cisco Septic gets so many five-star reviews [52:27] — Final advice for entrepreneurs and business growth  If you enjoyed this episode, make sure to subscribe for more conversations like this, hit the like button, and check out the links in the description for more resources and updates.  #CommunityFirst #BusinessWithHeart #ServantLeadership #CustomerCare #SmallBusinessSuccess